FAQ – CIRCLE CLOSET

Firstly, renting itself is a sustainable business model. We select brands with care. Most of them do take responsibility for our environment. For example they produce locally, use sustainable fabrics or account for labor conditions. However renting it is still new to many people. That is why we want to offer brands that our customers love, so they tend to try rental more easy.

We offer 4-14-30 days reservations. For winter coats we offer 30 and 60 days.

The 4 day reserve period is recommended for an event. Have your rental scheduled to start 1-2 days prior to the event to ensure you have plenty of time to create the perfect look.
Think of it in this way:

Day 1: receive your rental
Day 2: find the perfect shoes and accessories for the item.
Day 3: wear your item to the event
Day 4: Have your rental returned

14 days is great for a business trip, holiday or when you know you don't have time to return in 4 days.

We recommend 30 days for winter coats or if you want to wear an outfit multiple times.

Find It: Filter by designer, size and occasion and more to find the best look.

Reserve It: Choose a delivery date. We recommend choosing a rental begin date two days before your event. Order Ships: 1-2 days before your rental begin date. You can follow your order in real-time so you know where it is every step of the way.

Try it on: does your rental not fit? the first two replacements are on us.

Easy Returns: Returns are free and easy! Place items in the provided packaging, make sure to remove all old labels. Register you return at our portal and have it picked-up at home or drop-off yourself at a DHL or UPS service point.

Dry cleaning we will handle.

First thing's first, get excited. You're going to look great!

Your order will ship 1-2 days before your booking starts. Once it's shipped, you can track your order real-time.

Be sure to try on everything the moment your order arrives. In case items don't fit: The first time you rent with us; you may replace items that don’t fit for free (worth €14,40). Send us an email at hello@circlecloset.nl and we can replace it with something new of your choice. You can choose replacements during the first 24 hours of your rental period but be sure to choose a replacement as soon as possible in order to meet our shipping cut-off times.

In case you don't wish a replacement. We will send you a voucher for the rental amount, so that you can enjoy one of our beautiful items another time.

We know that fit can be very nerve-wracking. That is
why we have several options to make life easier for you. We have different
models with measurements included. So, you can compare your size and see if it
will be a fit. Where possible we provide measurements or size advice about the
clothing. We are working hard to add customer reviews about Size & Fit. And
you can always send us a message with questions about sizes. We will try to
respond asap.

For folks in or close to Amsterdam, you can make a fit & rent appointment.

We know it can be an exciting challenge to learn all of the different designers and sizing as you experiment with your new rotating closet. When you're renting your wardrobe, not every style will be perfect - and that's ok!

The first time you rent with us; you may replace items that don’t fit for free (worth €14,40). Send us an email at hello@circlecloset.nl and we can replace it with something new of your choice. You can choose replacements during the first 24 hours of your rental period but be sure to choose a replacement as soon as possible in order to meet our shipping cut-off times.

In case you don't wish a replacement. We will send you a voucher for the rental amount, so that you can enjoy one of our beautiful items another time.

Time to say goodbye to your favorite new outfit. Return your rental on the last day of your booking. If this is a Sunday, you may return on a Monday (in case of shipping)

There are two ways to return your item:

1. Shipping

Please use the return label that we provided within your shipment. Stick it over the old label. And bring your parcel to your local PostNL point. If your booking ends on a Sunday, you may return on a Monday since it is hard to find a PostNL point that is open on Sunday.

2. Drop-off at our office

During office hours (9am-6pm) we are there to receive the item. Outside of office hours and in weekends you can put it our mailbox - in a bag please!

Unfortunately, orders returned to us late have a domino effect. When you return something late, it means the next person who was planning on wearing that style no longer can.

It will typically take 1-2 days to ship back to our HQ. Returns that are not being send before or on the last day of your booking will be considered too late and late fee(s) of up to €50 per day will be charged to your payment method of file for each rental that is not returned on time. Any late returns that are beyond your power will not be charged.

If you have not returned a rental item within 7 days after the return date, your late return will be considered a non-return and CIRCLE CLOSET will charge your payment method on file the then current "to buy" price + tax for each item minus previously paid late fees and sales tax.

We understand that some wear and tear may be inevitable. Damages up to €100,- are covered within the rental fee. However, significant damage, loss of the item, and theft aren't covered under the wear and tear fees. If the item is damaged beyond repair or never returned, you may be responsible to buy the item from us for the current CIRCLE CLOSET price.